Privacy Policy

Talkybara ("we," "us") provides an AI phone agent for businesses. This policy explains what information we collect, how we use it, and the choices you have — both as a Talkybara client and as someone who calls or texts a Talkybara-powered phone number.

Information we collect

From clients (the businesses using Talkybara): account details (name, business name, email, password), billing information (processed by our payment provider — we never store your full card number ourselves), and information you provide to configure your AI agent (business description, hours, greeting, knowledge base content, and similar settings).

From callers (the people who call a Talkybara-powered number): call metadata (the number calling, time, and duration), a transcript of the call, and — only when a client has enabled recording for their account — an audio recording. If our AI assistant asks for and you provide details like your name, email, or address during a call, that information is captured and shared with the business you called, but only information you actually stated — never anything inferred or guessed.

Call recording and AI disclosure

Every call is told, before connecting, that it may be recorded, and that they are speaking with an AI assistant — regardless of whether a permanent audio recording is actually being saved for that call. Whether an audio file is actually stored depends on the business's own account settings; call logs and transcripts are kept regardless. Stored recordings are automatically deleted after 60 days.

Your verified phone number — how we use it

If you add and verify a personal phone number on your Talkybara account, we use it for two purposes, both of which you control independently:

• Call summary texts (opt-in): if you turn this on, we'll text you a short summary after each call your AI agent takes.
• Account recovery texts: if you use the "Forgot your email?" link on our login page and enter your verified phone number, we'll text you the login email associated with your account. We only ever send this when the phone number you enter matches a real, verified account — and we show the same confirmation either way, so this page never confirms or denies whether a given number is on file.

Every text we send tells you, the first time, that you can reply STOP to opt out — and we honor that immediately for any future text, of either kind, to that number. Opting back in only happens if you explicitly turn call summary texts back on in your account settings; it is never automatic.

Google user data

Signing in with Google is optional — you can use Talkybara without it. If you choose "Continue with Google" instead of an email and password, Google gives us your email address, plus your name and profile picture if your Google account has them. Here is what happens to each:

• Your email address is stored and identifies your account, exactly as it would if you had signed up with an email address and a password.
• Your name is stored on your account and used to fill in the name field in your account settings, so you don't have to type it. It is a starting value, not a fixed one: you can change it there whenever you like, and once you have, signing in again never writes over what you set. This is your own name as a person — it is separate from your business name, which only you ever set.
• Your profile picture is not used. We don't show it anywhere, we don't copy it into your Talkybara profile, and no part of the product reads it — the circle next to your name in the dashboard is drawn from your initials, not from an image. Its web address does arrive along with the rest of your sign-in details and stays on your account's sign-in record, unused.

What we never do with it. We do not use Google user data for advertising, we do not sell or transfer it to third parties, we do not use it to train AI or machine-learning models, and no human at Talkybara reads it except where you have asked us to for support, or where we are legally required to.

How we share information

We don't sell your information. We share it with the service providers that help us operate Talkybara (hosting, call routing, text messaging, speech recognition, and AI processing) only as needed to provide the service, under contracts that limit what they can do with it. A caller's information is shared with the business they called — that's the entire point of the service — but never with any other Talkybara client.

Data retention and your rights

Stored call recordings are deleted automatically after 60 days. You can request deletion of your account and its data at any time, and, if you are a California resident, you have rights under the CCPA to know what information we hold about you and to request its deletion. Contact us using the information below to exercise either.

Contact us

Questions about this policy, or a request related to your data, can be sent to support@talkybara.com.