Help Center

Managing notification preferences

Three toggles, one page. Everything on it changes what you receive — none of it changes anything your callers hear.

Where they are

Account Settings → Notifications. Open the account menu in the top right of the dashboard, choose Account Settings, then the Notifications tab.

Change what you want and click Save changes — unlike some settings in the app, these don't save on their own as you flip them.

The three toggles

Toggle	Default	What it does
Email me every call transcript	Off	On: a transcript email after every call. Off: only Booked, Transferred and Callback Requested calls.
Weekly summary email	Off	A once-a-week recap of call volume and how many became bookings.
Text me a one-line summary after every call	Off	A single text to your verified personal phone after every call, including ones the caller hung up on.

Note what the first toggle does when it's off: you still get transcript emails for the three outcomes that need you. Off means "the useful ones", not "none".

What has no toggle

Anything that blocks you or costs you money is always sent: password resets, email confirmations, payment succeeded and failed, usage warnings at 50/90/100%, the trial-cap notice, subscription changes, and the warning before a number is released after an unresolved failed payment.

There's no global "pause all email" switch, and deliberately so — those are exactly the messages you'd regret missing. Full list: Email notifications overview.

Where the notifications go

Email — the address on Account Settings → Profile. Change it there and everything follows.
SMS — the personal phone number on the same Profile tab, once verified. Not your business number, and not your Talkybara number.

The SMS toggle needs a verified number

Turning it on without verifying a personal phone number first leaves it switched on but silent. The toggle tells you so, with a link to the Profile tab. See Post-call SMS summaries.

Nothing here is caller-facing

Worth stating plainly, because the page sits next to settings that are: none of these toggles change anything a caller experiences. Your callers don't get emailed or texted by Talkybara at all — these only control what reaches you.

What your agent says and does on a call is configured under AI Agent, not here.

A setup that works for most people

First couple of weeks: every call transcript on, so you can see exactly how your agent is handling things and tune it.
Once you're happy: every call transcript off, SMS on, weekly summary on. You hear about every call instantly, get the detail on the ones that matter, and get a weekly view without opening anything.