How Talkybara works

Creating your account & starting your free trial

What the signup wizard asks for, what the free trial includes, and what happens on day 14.

Choosing your phone number & timezone

Searching for a number by area code, and why the timezone you pick alongside it matters.

Picking a plan

What Starter, Growth and Scale each include, and which differences are real.

Call forwarding vs. using your Talkybara number directly

The two ways callers can reach your agent, and how to decide between them.

Testing your agent from the dashboard

Talk to your own agent in the browser — what's real in a test call and what's deliberately switched off.

Turning off Live Voicemail / call screening

Your phone's built-in screening can intercept a forwarded call before your agent ever hears it.

Personality & tone

The greeting, the tone setting, and the business description that does most of the work.

Advanced instructions

The optional box for specific workflows — what belongs in it, and the 2,500-character limit.

What info your agent collects

The fields that are always captured, the four you can toggle, and your own custom fields.

Voice, language & Spanish detection

Choosing among eight voices, and how automatic Spanish detection behaves on a real call.

Business hours

Where hours live, how your agent talks about them, and what it says if you never set any.

Call transfers

Naming real people or departments your agent can hand a live caller to, and when it will.

Callbacks & voicemail

How callback requests work, why there's no traditional voicemail box, and what replaces it.

Services & durations

Defining what you actually book, so every appointment gets the right length and buffer.

Availability rules

Minimum notice, how far ahead you'll take bookings, and whether same-day is allowed.

Blackout periods

Blocking a few hours or a whole day without touching your business hours.

Connecting Google Calendar — optional

Booking works without it. Here's exactly what connecting adds, and what it doesn't.

How callers manage their own appointments by phone

Your agent can look up, move and cancel an existing appointment — and how it verifies who's asking.

Managing appointments from the dashboard

Booking by hand, rescheduling, cancelling, marking a no-show, and exporting the list.

Call outcomes explained

What Booked, Completed, Transferred, Callback Requested and Abandoned each actually mean.

Recordings & transcripts

The disclosure every caller hears, the recording toggle, and the 60-day retention rule.

Contacts / mini-CRM

The customer record your agent builds on its own, plus the notes and tags you add.

Exporting data to CSV

Four different exports, what each one contains, and which respects your current filters.

Giving your agent knowledge (documents, website, FAQs)

Three ways to teach your agent the specifics, the size limits, and how to keep it current.

Email notifications overview

Every email Talkybara sends you, grouped by which ones you can turn off.

Post-call SMS summaries

A one-line text after every call, what it takes to switch on, and how to stop it.

Managing notification preferences

Where the toggles live and what each one changes.

How trial and usage work

The 14-day / 40-minute trial, how minutes are counted, and reading the usage gauge.

Understanding your bill

What you're charged for, how minutes are rounded, and where to find invoices.

Turning overage on or off

What happens when you run out of minutes, and the one switch that changes it.

Upgrading, downgrading, and canceling

How each one takes effect, what you keep, and what a scheduled cancellation really does.

Failed payments

Calls stop immediately, your number is held for 30 days, and paying restores everything.

Outbound webhooks

Send call, contact and appointment events to any tool that accepts a webhook (Scale plan).

Ad attribution

What Talkybara records about how you found us — and why there's nothing here to set up.

Account settings & business info

Your profile, your business details, and the Danger Zone at the bottom of the Profile tab.

Resetting your password

Getting back in when you've forgotten your password — or the email address itself.

Contacting support & your security PIN

Email, phone, the in-app ticket form, and the six-digit PIN that proves it's really you.