Availability rules

AI Agent → Booking — the Booking Rules card. It has its own "Save booking rules" button.

How much warning you need. Set a number and a unit — "2 hours", "30 minutes", "1 day" — and nothing inside that window from right now is offered.

There's a built-in floor of 30 minutes that applies regardless. Setting notice to zero means "no extra notice beyond the built-in minimum", not "book me in five minutes". You can raise the floor; you can't lower it.

Set this to whatever it genuinely takes you to be ready. A mobile business that needs travel time wants hours here; a walk-in-friendly shop might want the minimum.

How far ahead you'll take bookings. "60 days" means nothing beyond 60 days from now is offered.

Leave the field empty for no limit. In practice your agent looks about six weeks ahead when searching for slots, so an empty horizon and a very long one behave the same way on a call.

The horizon is applied to the exact instant, not just the day — so a boundary landing mid-afternoon cuts off mid-afternoon rather than rounding to the whole day.

A straight on/off switch. Turned off, today is excluded entirely — however much of today is left and whatever your notice setting says.

This is deliberately independent of the notice rule rather than derived from it. "I need two hours' warning" and "I don't take same-day bookings at all" are different policies, and plenty of businesses want the second without the first.

A slot has to survive all of these before your agent will offer it:

• Inside your business hours, on a day you're open
• Past your minimum notice, inside your horizon, and allowed by the same-day rule
• Not overlapping a blackout period — even partially
• Not already booked, including the buffer on an existing appointment
• Not busy in your Google Calendar, if you've connected one
• Long enough for the service being booked, plus its buffer

Your agent doesn't read out a list of every free slot. It asks whether the caller has a preferred time or wants the earliest available, and then:

• No preference — it offers one morning option and one afternoon option. Two real choices, not a wall of times.
• A preference that isn't free — it offers the closest available times to what they asked for, rather than a generic morning/afternoon pair.

Which slots get offered is worked out before your agent speaks, so it's consistent call to call rather than depending on how the conversation happened to go.

Your agent says so honestly and offers something else — usually a callback. It won't offer a slot that breaks one of these rules to avoid an awkward moment.

If callers are being told nothing's available more often than you'd expect, check these three rules first — a long minimum notice combined with same-day off is the usual culprit.