Help Center

Turning overage on or off

One switch decides what happens when you run out of included minutes: your agent stops answering, or it keeps answering and you pay for the extra. It's off by default.

Where the switch is

Account Settings → Profile — "Automatically bill for extra minutes if you go over your plan."

It flips immediately; there's no Save button on this one. Available on every plan — only the per-minute rate differs.

What each setting does

	Overage OFF (default)	Overage ON
When minutes run out	New calls are declined with a short spoken message	Calls keep being answered
Cost	Never more than your plan price	Plan price plus extra minutes at your rate
Risk	You miss calls, and won't know until you look	A busy month costs more than you expected

Extra minutes cost $0.49 on Starter, $0.39 on Growth and $0.29 on Scale.

What a declined call sounds like

With overage off and your minutes gone, callers hear a short, plain message rather than dead air or a ring that never ends. It doesn't explain your billing situation to them — it just isn't an answered call.

Declined calls don't appear in your call log as conversations, so "my calls went quiet" with nothing in the log is a symptom worth recognising. Your dashboard shows a banner explaining exactly what's happening.

The 75% nudge

Once you pass 75% of your included minutes with overage still off, a nudge appears on your dashboard usage gauge linking straight to the setting. It disappears the moment you turn overage on, or when your usage period resets.

It doesn't appear during a free trial, because a trial account can't run up overage at all.

It's a nudge, not a nag

Nothing changes on its own. You'll never be charged for extra minutes because you ignored a banner — overage has to be switched on deliberately, by you.

Which to choose

Leave it off if a predictable bill matters more than never missing a call — a fixed budget, or a business where callers reliably try again. Watch the gauge.

Turn it on if a missed call costs you more than 49 cents, which for most service businesses it comfortably does. One booked job usually pays for a month of overage.

Upgrade instead if you go over every month. Growth's 200 minutes at $99 works out cheaper than Starter's 50 plus 150 overage minutes — and Growth's overage rate is lower on top. See Picking a plan.

Turning it off again

Same switch, any time. Minutes already used stay billed — turning it off stops future overage, it doesn't reverse what's already been used. From that point on, running out means calls are declined again.

How minutes are counted and when they reset: How trial and usage work. What overage looks like on an invoice: Understanding your bill.